Bank's Name and Address

Wirecard Bank AG

Einsteinring 35 85609 Aschheim
Telephone: +49 (0)89 - 4424 2000*
Fax: +49 (0)89 - 4424 2100*

*You will be charged by your telephone company for a call in the German landline.

Persons authorised to represent the Bank

Executive Board

Daniel Heuser
Alexander von Knoop

Supervisory Board

Wulf Matthias (Chairman)
Alfons W. Henseler
Stefan Klestil

Bank's Main Activity

The object of the company is to operate banking business of any kind and associated business.

Competent Supervisory Authority

Bundesanstalt für Finanzdienstleistungsaufsicht (German Federal Office for the Supervision of Financial Services)

Bank Supervision & Insurance Supervision Division

Graurheindorfer Str. 108
53117 Bonn

P.O. Box 1308
53003 Bonn

Telephone: +49 / 228 / 41 08 - 0
Fax: +49 / 228 / 41 08 - 15 50

Bereich Wertpapieraufsicht & Asset-Management

Lurgiallee 12
60439 Frankfurt

P.O. Box 50 01 54
60391 Frankfurt

Telephone: +49 / 228 / 41 08 - 0
Fax: +49 / 228 / 41 08 - 123

European Central Bank

Sonnemannstraße 20
60314 Frankfurt am Main

Registration of the Principal Place of Business in the Commercial Register

Commercial Register of the Amtsgericht (Local Court) München

Wirecard Bank AG

Handelsregister B München
Einsteinring 35
85609 Aschheim
Registernummer: HRB 161178
UST.-Id.-Nr.: DE207567674

Contract Language

The authoritative language for this contractual relationship and for communication with the customer during the term of this Agreement is German.

Legal System/ Place of Jurisdiction

Under no. 6(1) of the General Terms and Conditions of Business (GCs) the conclusion of the contract and the entire business relationship between the customer and the Bank is governed by German law.

The law and place of jurisdiction in the case of domestic and foreign mercantile and public customers are governed by no. 6(2) and (3) of the General Terms and Conditions of Business (GCs).

Out-of-court dispute resolution

The Bank participates in the dispute resolution scheme run by the consumer arbitration body “The German Private Banks’ Ombudsman” ( Consumers may have any disputes with the Bank resolved by the Ombudsman. Where disputes concerning a payment services contract (Section 675f of the German Civil Code) are involved, customers who are not consumers also may request their resolution by the Ombudsman. Further details are contained in the “Rules of Procedure for the Settlement of Customer Complaints in the German Private Commercial Banking Sector”, which are available on request or can be downloaded from the Internet at Complaints should be addressed in text form (e.g. by letter, telefax or email) to the Customer Complaints Office at the Bundesverband deutscher Banken (Association of German Banks), Postfach (P.O. Box) 040307, 10062 Berlin; fax: +49 (0)30 16633169; email:

Notice of the Existence of a Voluntary Deposit Insurance

The Bank is affiliated to the Deposit Insurance Fund (Einlagensicherungsfonds) of the Bundesverband deutscher Banken e.V. [Federal Association of German Banks]. The extent of the liabilities protected by the Deposit Insurance Fund is described in VII of the General Terms and Conditions of Business (GCs).

Details of Bank's Correspondent

Bank sort code: 512 308 00

European Online Dispute Resolution (ODR) platform

The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court.

Information on the Distance Selling Agreement

Please click here to download the pdf.



Here you will find quick answers to your questions about Prepaid Trio.

Contact & Support

Telephone: +49 (0) 30 / 300 110 600*
Monday–Friday: 8:00 a.m.–8:00 p.m.
Saturday: 8:00 a.m.–3:00 p.m.

*The fees of your telephone provider apply to calls made from German landlines.


Prepaid Trio

Learn all about the benefits of a current account including girocard and Visa card. To the product overview

Form Centre

Easily download all documents in PDF format. To the form centre